Terms of use

Business use

Resilience Intelligence is provided for business purposes only. By placing an order, you confirm that you are purchasing in the course of your trade, business, craft or profession, and not as a consumer. If you purchase on behalf of an organisation, you confirm that you have authority to bind that organisation. We do not accept purchases for personal or consumer use.

VAT and other taxes

All quoted prices and the monetary value used to calculate platform credits exclude VAT and any other applicable sales taxes. Taxes that we are required to collect are calculated and shown at checkout, and are payable in addition to the quoted price. VAT does not purchase additional platform credits.

For customers billed in the United Kingdom, UK VAT is charged where applicable at the prevailing rate. A UK VAT number is optional and may be provided for the invoice.

Business customers billed in any of the 27 European Union member states must provide a valid VAT number. Where applicable, the customer must account for VAT under the reverse-charge mechanism. Where a VAT number cannot be verified at the time of purchase, we may accept the payment provisionally and review the VAT details afterwards. Provisional acceptance does not confirm that the VAT number is valid. We may request evidence, correct the invoice or collect additional tax where legally required.

Norway, Iceland and Liechtenstein are not subject to the EU VAT-number requirement. Business customers in those countries and in other countries outside the UK and EU may be responsible for accounting for local VAT or equivalent taxes under their local rules. Tax IDs are optional unless another legal requirement applies. Any tax that we are required to collect is shown at checkout.

You must provide accurate business, billing and tax information and keep it up to date. For this digital service, the business address used by Stripe for tax calculation and wallet payments must be your business billing address. Any refund is calculated using the original purchase and its applicable tax treatment, with platform credits adjusted using the pre-tax purchase value.